What is your turnaround time/how fast will my order ship?
Due to frequent high order volume, you can normally expect a 1-2 week turnaround time for most items. Orders often ship sooner, but please keep this in mind and let us know if you need your item(s) for a special occasion or by a particular date. We try to be as accommodating as possible and know you want to receive what you ordered as soon as possible...we feel the same way! Orders are shipped via USPS first class mail (unless a rush upgrade is needed) and typically arrive 3-5 business days after they leave our studio.
I'm unsure about sizing. Help!
After chatting with our customers and receiving lots of feedback, we know that just because your little one is a certain age, they might not necessarily have a "standard" head size. We want you to get as much wear as possible out of your Sadie Sky pieces and have worked hard on creating a size chart to give you the best fit. For all of our elastic headbands, our sizes run XXS-XL and cover newborns through adults. Our size chart for elastic bands can be found in our navigation bar under the "Size Chart" link.
For our fabric/knotted headband styles, we offer sizes baby, toddler/small child and adult. Please keep in mind that the fabric used for these styles is soft and stretchy, which means the sizing is very forgiving. Just untie and retie the knot to get the perfect fit and you can always tuck the "tails" under if they''re a bit too long! Age recommendations are as follows:
Baby: 12 months and under
Toddler/Small Child: 1 year- pre-teen
How much is shipping and/or do you ship to address outside of the U.S.?
Since so many of our customers order multiple items at one time, we've switched to a flat-rate shipping fee of $3.50 per order going to addresses inside the U.S. and $9 for orders headed anywhere else.
What kind of clips do you use?
Our signature size leather bows come standard with 1" alligator clips with teeth and are unlined. These are intended for toddler/old girls who have a bit more hair. We've found that this clip style works best with the size and weight of our signature bows, without adding a lot of extra bulk...meaning when they're worn, they lay more flat and you don't notice the clip! Our petite leather bows and an other fabric bows found in the shop come standard with a traditional lined alligator clip. We typically line these clips with either sparkle elastic or velvet elastic (and always in a color that coordinates with the bow). They offer a good grip and while they work well for all ages/hair styles, they're especially good for more fine/thin hair. If you prefer a different clip on your bows that what comes standard, feel free to leave a note during checkout and we'll do our best to accomodate your request!
Can I wash my fabric headbands?
Little ones have a way of getting everything dirty and we know it! If you need to wash your knotted headband here's what we recommend: Use phosphate-free detergent (many of our fabrics are organic cotton knit which is notorious for fading if regular detergent is used), wash in cold water and either lay flat to dry or tumble dry on low. Keep in mind that drying may cause some shrinkage, but it shouldn't be excessive and your headband should still have a nice stretch after washing.
Are your products handmade?
You bet! Each leather bow is cut and assembled by hand using only premium leather hides (you won't find any pleather around here!) and all fabric styles are cut and assembled/sewn per order specifications. We offer a wide variety elastic options for headbands and our customers love that they're able to customize items to get the look they want, without the hassle of submitting a custom order request!
I'm interested in information regarding a wholesale order...what do I do?
We take on new stockists on a case-by-case basis and already keep a handful of boutiques and shops regularly stocked with Sadie Sky Goods. We would love to discuss a possible wholesale order with you! Please send an email to email@example.com with "wholesale request" in the subject line and please include a little info about your business (where you are located, what types of items you sell, etc).
I'm a blogger who would love to do a product feature/review/giveaway -or- a business owner who is interested in collaborating. Tell me more!
Yay! We love working with bloggers and shop owners! Send us an email at: firstname.lastname@example.org and let us know what you have in mind! Please include the name of your blog or shop, as well as a few links to where we can find you (your homepage, social media, etc.)
Show products here! Go to the 'Product display settings' section of the theme settings in your Admin area to set up the collection you want to show!